Terms of sale

01Who you are dealing with

These terms are an agreement between you and FastCash4iphones LLC, Delaware, United States. By accepting a quote you agree to them. If you do not, do not send us a device.

We buy devices from private individuals for our own account. We are not an agent, a marketplace or a broker, and we are not affiliated with any manufacturer.

02The quote

A quote is based entirely on what you tell us: the model, the storage, whether it is carrier-locked, and the condition answers you give. It is an offer to buy that device in that condition.

A quote is held for 21 days from the date it is given. If your device reaches us within that window and matches the description, that is the amount you are paid. Market prices move; the hold does not.

You may cancel at any point before the box is scanned by the carrier, for any reason, with nothing owed.

03Your device

By sending a device you confirm that you own it outright, that it is not subject to a finance or instalment agreement, and that it has not been reported lost or stolen.

All account locks must be removed before you send it. That includes Find My iPhone, Activation Lock and Google account locks. We cannot pay out on a locked device: we will contact you, and if it is not unlocked within 14 days we will return it at our cost.

Devices reported lost or stolen are reported to law enforcement and are not returned. We will tell you we have done so unless we are prohibited from doing so.

Please remove SIM cards and memory cards. Once a device is in the inspection queue we cannot return them separately.

04Sending it to us

We provide a prepaid, tracked and insured label at our cost. You are responsible for packing the device adequately; damage caused by inadequate packing is treated as condition, not as loss.

Risk stays with you until the carrier scans the parcel, and passes to us at that scan. If a scanned parcel is lost in transit, that is our loss and you are paid the quoted amount.

05Inspection and revision

Every device is inspected within one business day of arrival. If it matches your description, you are paid the quoted amount.

If it does not, we will send you photographs of what we found and a revised price with the reason for it. We will not revise a price without photographic evidence.

You then have 14 days to accept or decline. If you accept, you are paid the revised amount. If you decline, the device is returned at our cost with nothing deducted. If we hear nothing within 14 days we will send a reminder; if we hear nothing for 30 days from the revision, we may treat the revised offer as accepted and pay it.

06Payment

Payment is issued within one business day of inspection — not of receipt. How quickly it reaches you depends on the method: PayPal is usually same day, bank transfer one to two working days, a cheque three to five.

A gift card, where offered, carries a bonus capped at 5% of the total. Gift cards are not redeemable for cash.

You are responsible for any tax arising from the sale. We do not withhold tax and do not give tax advice.

07Things we will not buy

Devices that are counterfeit, that have been reported stolen, that are subject to finance, or that have been modified in a way that makes the model impossible to establish. Devices with a swollen or damaged battery, which cannot be shipped safely.

If such a device reaches us we will contact you. Where it is lawful to return it, we will, at our cost.

08Data on the device

We erase every device to factory settings on arrival and can supply a certificate. You remain responsible for backing up and removing your own data before sending, and we are not liable for data lost as a result of a sale you asked us to complete.

09What we are responsible for

We are responsible for paying you what was agreed, for returning a declined device at our cost, and for the device once the carrier has scanned it.

We are not responsible for indirect or consequential loss, for data you did not remove, or for delays caused by a carrier or a payment provider. Nothing here limits liability that cannot lawfully be limited.

Where we are liable, our liability is limited to the quoted value of the device.

10Law, and disputes

These terms are governed by the laws of the State of Delaware. Before anything formal, email help@fastcash4iphones.com — most disputes are a misunderstanding about condition and are settled by looking at the photographs together.

11Changes

We may change these terms. The version that applies to your trade-in is the one in force when your quote was given, and it is attached to your offer. Changes never apply backwards to an offer already open.